Release Note
Version 24.0511.1246.0000        Released 11-May-2024
🚀 What's New
- CSAT report
- Reply action bar position
- Sort Ticket comments
- Enhance your replies with AI.
🔧 Bug Fixes
- Tickets raised by the user from the portal were not getting auto-assigned. we have fixed that now.
- Filters in custom view were not working. We have fixed that now.
- Duplication of "private comments added" email. We have fixed that now
Release Note
Version 24.0429.1740.0000        Released 29-April-2024
🚀 What's New
- Single-line ticket form.
- Added search bar in custom forms.
- Teams closed and Teams resolved are no longer separate tabs.
🔧 Bug Fixes
- Was not able to change the ticket requestor while raising the ticket. We have fixed that now.
- Custom column value was taking time to reflect the proper data. We have fixed that now.
- Dark theme issues.
- Search was not working for the approver column. We have fixed that now.
Release Note
Version 24.0328.1924.0000        Released 28-Mar-2024
🚀 What's New
- Teams name placeholder is available for all email templates.
- Modern view
🔧 Bug Fixes
- Custom views based on filters were not working. now we have fixed that.
Release Note
Version 24.0318.1700.000        Released 19-Mar-2024
🔧 Bug Fixes
- Tickets were not getting created in the mobile view, now we have fixed that.
- When a ticket is reopened the assigned agent will be notified about it.
Release Note
Version 24.0311.2221.0000        Released 11-Mar-2024
🔧 Bug Fixes
- Performance improvement
Release Note
Version 24.0228.1354.000        Released 28-feb-2024
🔧 Bug Fixes
- Tickets were not visible in the mobile view, now we have fixed that.
- The Teams tab is disappearing upon deleting supervisors. Now we have fixed that.
- In the chatbot, team members were not syncing accurately. Now we have fixed that.
🚀 What's New
- The new feature, "Custom" has been implemented, allowing end users to personalize their theme selection.
- You can now map custom columns with the entries made in your SharePoint lists.
Release Note
Version 24.0215.2121.0000        Released 15-feb-2024
🔧 Bug Fixes
- Helpdesk was not working in the Firefox browser. That has been fixed now.
Release Note
Version 24.0205.1906.0000        Released 05-feb-2024
🔧 Bug Fixes
- The request type column was missing when we exported the data from the reports.
Release Note
Version 24.0123.1840.0000        Released 23-jan-2023
🚀 What's New
- Ticket Title can now be edited by agents.
- The number of ticket entries in a page can now be set to 500.
🔧 Bug Fixes
- Reports generated for custom dates had empty columns. We have fixed that now.
Release Note
Version 23.1229.1620.0000        Released 29-Dec-2023
🚀 What's New
- Enable MS Teams live chat integration
- Auto Assign based on teams for tickets created via the portal.
- Time format.
- Show the favicon of Helpdesk365.
🔧 Bug Fixes
- When we export the Excel file from reports we are not getting any data in the created and modified date. This has been fixed now.
- Sorting option not given to custom columns. This has been fixed now.
- Search field not working for Custom columns. This has been fixed now.
Release Note
Version 23.1122.1855.0000        Released 23-Nov-2023
🚀 What's New
- Incident Management Module
- Phone Integration Improvement
🔧 Bug Fixes
- In the new ticket page, services are shown in alphabetical order.
- Could not uncheck service/sub-service in the teams resolved tab. Now this has been fixed.
- Custom column values were not visible on the homepage. Now this has been fixed.
Release Note
Version 23.1128.1650.0000        Released 28-Nov-2023
🚀 What's New
- Add filters in the custom views.
🔧 Bug Fixes
- Agent/Supervisor with team access -2 is able to assign tickets to other teams. Now this has been fixed.
- Agents/ Supervisors with team access -2 is not able to view tickets in the Teams closed tab. Now this has been fixed.
Release Note
Version 23.1201.1201.0000        Released 02-Dec-2023
🚀 What's New
🔧 Bug Fixes
- Custom column type " Ticket Property" was not visible in the ticket comments page. Now this has been fixed.
Release Note
Version 23.1103.1237.0000        Released 03-Nov-2023
🚀 What's New
🔧 Bug Fixes
- Not able to raise tickets by changing the requestor.This has been fixed now
- Upgrading the application caused the old custom views that were saved to disappear. This has been fixed.
Release Note
Version 12.23.1027.2303        Released 28-Oct-2023
🚀 What's New
🔧 Bug Fixes
- Added Custom column in rules and automation..
- Now we can create tickets on behalf of Non-M365 Users.
- Disable re-assign of tickets for agents.
Release Note
Version 12.23.1020.1705        Released 20-Oct-2023
🚀 What's New
🔧 Bug Fixes
- Should not be able to edit ticket properties of a closed ticket except status.
- Rules&Automation
- When you edit a rule, it does not show the new changes, until refreshed. This has been fixed now
- When a ticket is transferred to another team, only the supervisors were notified about it. This has been fixed now
- Once you approve a ticket and the flow is complete approve and reject buttons should not be seen. This has been fixed now.
Release Note
Version 12.23.927.1855        Released 27-Sep-2023
🚀 What's New
🔧 Bug Fixes
- Team access-2 and restricted access are now working.
- The ticket modified on the home page was not showing the new value.
- When uploading more than 10 attachments only a few were getting uploaded.
- Services were not getting saved successfully in the approver workflow.
- Parallel Workflow is now working as expected.
- The ticket description placeholder is now working.
- When a ticket is split, the new ticket ID was shown as Nan.
Release Note
Version 12.23.802.35        Released 2-Aug-2023
🚀 What's New
- Request Type column is added in column settings.
- Admin and Supervisor can either take ownership and close the ticket or Close the ticket on behalf of the ticket Owner..
- Admin or Supervisor can either take ownership and resolve the ticket or Close the ticket on behalf of the ticket Owner.
- In user view, My Tickets is renamed as MY Request Tickets.
- H365 Migration-Added H365 Migration feature in feature settings - Can Migrate Classic Helpdesk application ticket to Helpdesk 365 application.
- GCC Tenant- Added GCC Tenant settings in general settings - GCC (US Government Community Cloud), if your Microsoft 365 tenant is GCC, please enable this setting to make teams call and teams chat work in the ticket comment page.
- MS Form - Added MS Form in Integration Settings - From here you can duplicate the MS Form and use it as a ticket form once the MS Form is integrated with Helpdesk 365.
- Resolved tickets can be shown in teams resolved or teams closed by enabling the settings from general settings
🔧 Bug Fixes
- Resolved ticket from the homepage is not updating the resolved ticket count on the My Resolved tab is fixed
- In the Dark theme color, the private comment box is in purple color.
Release Note
Version 12.23.0901.1333        Released 01-Sep-2023
🚀 What's New
🔧 Bug Fixes
- Employee's manager is now receiving notifications for the approval workflow.
- The problem causing the new ticket page to break has been resolved.
- Condition-based columns are now functioning correctly.
Release Note
Version 12.23.0724.1710        Released 24-July-2023
🚀 What's New
- You can delete tickets in bulk under teams.
- Added validation of mailbox.
- Added rules and automation.
🔧 Bug Fixes
- Whenever the ticket status changes, it takes a refresh to be seen on the required page.
- When a closed ticket is reopened from the homepage ticket dropdown, the status is shown as Select status.
- No tickets are being shown on the opening comments page and closing it.
- The approver workflow was not working for closed tickets.
- Private note changed into a purple icon in dark mode.
- Added external customer survey.
- Created custom fields should show in column settings immediately.
- By default, it should take the count of pending approvals.
- Files attached to a ticket do not show up until refreshed.
- Screen flickering when clicked on track time.
Release Note
Version 12.23.0620.1530        Released 22-June-2023
🚀 What's New
- Views - The admin can create different views of the tabs and tables of the home page.
- Assign tickets and update status from the home page.
- Multiple ticket mailboxes - Can add the department or team's email address to teams and a ticket mailbox can be configured for it.
🔧 Bug Fixes
- Private notes notification sent to cc users.
- Unable to edit the teams.
- The transparent brand logo.
Release Note
Version 12.23.603.1225        Released 05-June-2023
🚀 What's New
- User can add Subservices upto 3 level..
- Drag and drop attachments in the comments page.
- Sorting columns in teams, Services and Subservices tables
- Page shows entries stored in cookies
🔧 Bug Fixes
- My Tickets are not showing for an agent is fixed.
Release Note
Version 12.23.428.1402        Released 02-May-2023
🔧 Bug Fixes
- Auto Assigning the tickets when they are raised from the Helpdesk application.
- Requester email notifications are working now.
- The service field is available in the P3 license type.
- The sub-service is showing correctly in the team's panel now
Release Note
Version 12.23.0411.26        Released 11-Apr-2023
🚀 What's New
- Kanban view.
- Knowledgebase.
🔧 Bug Fixes
- Can add canned responses in the transfer and reply description box.
- The spacing line in the email notification body issue is fixed.
- Now all teams tickets do not show for team access 2 ticket scope users.
Release Note
Version 12.23.0323.2046        Released 24-Mar-2023
🚀 What's New
- Added Cc field in custom forms.
- Added counts in the teams closed tab.
- Added dashboard settings in features section.
🔧 Bug Fixes
- Space bar issue in the comments page when we consult to any agent.
- URL format was incorrect in the root site.
- Date type custom columns issue is fixed.
- Beyond 100 tickets can be seen while merging the tickets.
Release Note
Version 12.23.0315.0102        Released 15-Mar-2023
🚀 What's New
- Hide the top command bar of the SharePoint's site page from the feature settings.
- Language - Can select the language for the application from the feature settings (Supported languages are Czech Dutch, English, French, German, Hungarian, Italian, Japanese, Polish, Portuguese, Russian, and Spanish).
🔧 Bug Fixes
- Space bar issue on the comment page.
- Invisible of navigation icon in team apps.